Lifts
Live status and fault detection across 26,800 lifts, with breakdowns raised as located alerts.
[USE CASE - 05]
ESTATE MANAGEMENT
An Integrated Estate Management System that connects every estate asset, alert, contractor, and resident feedback on one platform — for HDB and all 17 Town Councils.
[OVERVIEW]
Unifying estate operations at National Scale
Estate operations at national scale run across disconnected tools — lifts, lighting, CCTV, and pumps each report into their own system, while feedback, work orders, and contractor records live somewhere else again. Keeping a clear picture of what needs attention, and acting on it, gets harder as the estate grows.
The Integrated Estate Management System (IEMS) combines those essential operations into a single platform. It manages and connects estate assets, alerts, feedback, contractors, and work orders end to end — impacting millions of HDB residents daily, with every alert, emergency activation, and feedback tracked until closure.
[ASSET LIFECYCLE]
From register to verified closure.
- [01]
Register
Onboard each asset — lifts, lighting, CCTV, pumps — into one connected estate model.
- [02]
Monitor
Track condition and status live across all blocks and town councils.
- [03]
Detect issue
Surface faults and threshold breaches as actionable alerts the moment they happen.
- [04]
Create work order
Turn an alert into a tracked work order with location and priority attached.
- [05]
Assign contractor
Route the job to the right maintenance or emergency contractor automatically.
- [06]
Resolve
Coordinate the response and capture work done against the order.
- [07]
Verify
Confirm the fix and close the loop — alerts and feedback tracked until closure.
- [08]
Report performance
Feed outcomes into contractor performance management and estate-wide reporting.
[OPERATIONAL MODULES]
Every operation, one connected system.
Smart Lights
Monitor and manage 4M smart lighting points for uptime and energy across estates.
CCTV
Health and coverage tracking for 24K cameras feeding the operational picture.
Pumps
Condition monitoring for 3K pumps to catch failures before they disrupt residents.
Feedback
Capture and triage resident feedback at scale — every case tracked through to closure.
Work Orders
Generate, assign, and follow work orders end to end across all 10K blocks.
Contractor Performance
Measure response and resolution to hold contractors to service standards.
Town Council Operations
A shared operating view standardised across all 17 town councils and HDB.
[IMPACT]
What estates gain.
Faster issue closure
Alerts become work orders and reach the right contractor without the manual hand-offs that slow response.
Better visibility across estates
One live picture of assets, alerts, and jobs spanning every block and town council.
Unified asset & contractor tracking
Assets, work orders, and contractor performance live in one system instead of disconnected tools.
Feedback tracked until closure
Resident feedback, emergency activations, and maintenance are followed end to end — nothing dropped.
Scalable across town councils
A single platform that standardises operations across HDB and all 17 town councils.
Physical assets across estates
Unified digital platform
Service reach & operations